Shipping policy
Effective Date: January 1, 2023
At CloudPetal, we proudly offer Free Worldwide Shipping on every order.
Processing Time
Orders are processed within 1–3 business days.
Orders placed during weekends or holidays will begin processing on the next business day.
Shipping Time
Estimated delivery:
7–10 business days
Actual delivery may vary depending on:
- Destination country
- Customs inspections
- Local courier services
- Weather conditions
- Peak holiday seasons
Shipping Cost
Free Shipping Worldwide
No minimum purchase required.
Order Tracking
Once your order ships, you will receive a tracking email.
Tracking information may take 24–72 hours to become active.
Customs & Import Duties
International orders may be subject to customs regulations.
Customers are responsible for any import duties, taxes, or customs fees imposed by local authorities.
Delivery Issues
If your package is delayed, lost, or marked as delivered but not received, please contact us.
We'll work directly with the shipping carrier to resolve the issue.
Incorrect Address
Customers are responsible for providing accurate shipping information.
CloudPetal cannot guarantee replacement or refund for orders delivered to incorrect addresses supplied by customers.
Contact
Email: support@CloudPetal.store
Phone: +1 778 350-2086