Refund policy
Effective Date: January 1, 2023
Welcome to CloudPetal.store. We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
1. 30-Day Return Policy
We proudly offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused or gently used.
- Be in its original condition.
- Include original packaging whenever possible.
- Be accompanied by proof of purchase or order confirmation.
Certain products may not be eligible for return due to hygiene, health, or safety reasons.
2. How to Request a Return
To begin the return process, please contact us before sending any item back.
Email: support@CloudPetal.store
Please include:
- Order number
- Customer name
- Reason for return
- Photos (if the item is damaged or defective)
Our customer support team will provide complete return instructions.
Please do not return products without receiving authorization.
3. Free Return Shipping
CloudPetal provides free return shipping for eligible returns approved by our support team.
We will provide return instructions and, where applicable, a prepaid return shipping solution.
4. Refunds
Once your returned item has been received and inspected, we will notify you regarding your refund status.
Approved refunds will be issued to your original payment method.
Refund processing typically takes 5–10 business days, depending on your payment provider.
Original shipping charges (if any) are generally non-refundable unless the return results from our error.
5. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- Damaged items
- Defective products
- Wrong items
- Missing items
please contact us within 7 days of delivery with photos so we can resolve the issue promptly.
We will gladly provide a replacement or full refund whenever appropriate.
6. Order Cancellation
Orders may be cancelled before shipment.
If your order has already been shipped, please wait until delivery and submit a return request under this policy.
7. Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Products damaged through misuse
- Hygiene-sensitive items that have been opened or used
8. Contact Information
CloudPetal.store
7-3012 Alberta St
Vancouver, BC V5Y 3L9
Canada
Email: support@CloudPetal.store
Phone: +1 778 350-2086